Terms & Conditions
Overview
These Terms & Conditions apply to all orders placed with Hydronic Heating Controls and Valves online or by telephone. These Terms were last updated on 28/10/2026 and reflect the Consumer Contracts Regulations 2013. They may be amended as required by law.
Who we are
Hydronic Heating Controls & Valves is a family-owned business (not a limited company) trading from Rear Heron Drive, Darlington, Co. Durham, DL1 1DL, United Kingdom. Telephone 07436 062554 · Email enquiries@hhcv.co.uk. We are not VAT registered.
Contract formation
Order acknowledgements are issued by email. A binding contract is formed when goods are dispatched. We reserve the right to cancel all or part of any order in the event of pricing errors or stock unavailability; payments for affected items will be refunded.
Product information
Product descriptions, images, dimensions, colours and specifications are indicative and provided for guidance only. Manufacturer information is definitive. Customer reviews reflect individual opinions. By placing an order, you consent to receive electronic communications about your order and delivery.
Pricing
All prices are shown in pounds sterling (GBP). We are not VAT registered, so no VAT is charged. Delivery is free on every UK order, and the total shown at checkout is the total you pay.
Payment
Payments are processed securely via Stripe. Applicable payment methods will be presented at checkout.
Delivery
All UK orders are sent free by Royal Mail Tracked 48, which aims to deliver within 2–3 working days of dispatch. Where a product is temporarily out of stock, its expected arrival date is shown on the product page and it cannot be ordered until it is back in stock. Please inspect your goods on arrival and report any damage or missing items within 14 days. We are not liable for delays beyond our reasonable control.
Cancellations and returns
Under the Consumer Contracts Regulations you may cancel your order within 14 days of receiving it. Email enquiries@hhcv.co.uk to tell us, then return the items within 14 days of cancelling to Rear Heron Drive, Darlington, Co. Durham, DL1 1DL, with proof of postage. Return postage is at your expense unless the item is faulty, in which case we will refund return postage. Returned goods should be complete and unused; we may reduce a refund where an item has been handled beyond what is necessary to inspect it.
Warranty and quality
All products are new and supplied with any applicable manufacturer warranty (terms and exclusions apply). Warranty claims should be directed to the manufacturer unless instructed otherwise. Some warranties require professional installation and servicing. Report damaged or defective items within 14 days of receipt to arrange replacement or refund. Items damaged while in your possession may be refused.
Refunds
Refunds are processed within 14 days of us receiving the returned goods (or proof of return) and are issued to the original payment method. No restocking fees are charged.
Force majeure
We are not liable for failure or delay resulting from events beyond our reasonable control, including but not limited to manufacturers' lead times, industrial action, natural disasters, transport or telecommunications failures, government action, war or epidemic. We will take reasonable steps to resume performance as soon as practicable.
Contact
For assistance, returns, cancellations or warranty queries call 07436 062554 or email enquiries@hhcv.co.uk. Postal address: Hydronic Heating Controls & Valves, Rear Heron Drive, Darlington, Co. Durham, DL1 1DL.