Terms & Conditions
Overview
These Terms & Conditions apply to all orders placed with Hydronic Heating Controls and Valves online or by telephone. These Terms were updated on 13/06/2014 to reflect the Consumer Contracts Regulations and may be amended as required by law, market conditions or technology.
Company
Hydronic Heating Controls and Valves.
Contract formation
Order acknowledgements are issued by email. A binding contract is formed when goods are dispatched. We reserve the right to cancel all or part of any order in the event of pricing errors or stock unavailability; payments for affected items will be refunded.
Product information
Product descriptions, images, dimensions, colours and specifications are indicative and provided for guidance only. Manufacturer information is definitive. Customer reviews reflect individual opinions. By placing an order, you consent to receive electronic communications about your order and delivery.
Pricing
Prices are shown with or without VAT as indicated. Delivery charges are displayed at checkout. Additional delivery surcharges may apply for remote locations or oversized/heavy items; we will notify you and you may cancel for a refund of affected charges.
Payment
Payments are processed securely via Stripe. Applicable payment methods will be presented at checkout.
Delivery
Delivery method and carrier depend on product, supplier and destination; orders may be fulfilled by multiple couriers. Estimated lead times: in-stock items 1–5 business days; some items 1–3 weeks; custom/made-to-order items 6–8 weeks. Deliveries are kerbside/ground-floor only and require a signature. Inspect goods prior to signing and report any damage or defects. Failure to accept delivery or to provide adequate delivery instructions may incur re-delivery charges. We are not liable for delays beyond our control. Do not schedule installers until you have received and inspected the goods. Delivery to an address other than the cardholder's is at our discretion.
Cancellations and returns
Under the Consumer Contracts Regulations you may cancel within 14 days of receiving the full order. Contact us for return instructions and return items within 14 days with proof of postage. Return carriage is at your expense unless the item is faulty, in which case we will refund return postage or arrange collection. Delivery charges for unwanted items are non-refundable; standard delivery charges will be refunded for faulty items. Returned goods must be complete, undamaged and in a resalable condition with all accessories and promotional items. Items that have been used beyond what is necessary for inspection, damaged, altered or custom-made may be non-returnable or subject to deduction or restocking charges. We reserve the right to adjust prices where costs increase due to suppliers, exchange rates or regulatory changes.
Warranty and quality
All products are new and supplied with any applicable manufacturer warranty (terms and exclusions apply). Warranty claims should be directed to the manufacturer unless instructed otherwise. Some warranties require professional installation and servicing. Report damaged or defective items within 14 days of receipt to arrange replacement or refund. Items damaged while in your possession may be refused.
Refunds
Refunds are processed within 14 days of receipt of returned goods or order cancellation and, where possible, will be issued to the original payment method. Restocking charges may apply for returns outside the statutory period or for non-resalable items.
Force majeure
We are not liable for failure or delay resulting from events beyond our reasonable control, including but not limited to manufacturers' lead times, industrial action, natural disasters, transport or telecommunications failures, government action, war or epidemic. We will take reasonable steps to resume performance as soon as practicable.
Contact
For assistance, returns, cancellations or warranty queries email enquiries@hhcv.co.uk.